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Ionic not charging

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‎08-27-2019 08:27 - last edited on ‎08-28-2019 06:02 by Fitbit Moderator

‎08-27-2019 08:27 - last edited on ‎08-28-2019 06:02 by Fitbit Moderator

Help! 

My iconic will not charge it is two years old! I have tried cleaning the contacts! Got a new charging cable! Shutting it down & restarting it! I have even done a factory reboot which used up the remaining power even though it was flashing charging and on the cable! So frustrated right now! 

 

Moderator edit: Updated subject for clarity 

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‎08-28-2019 06:14

‎08-28-2019 06:14

A warm welcome to the Community @gdjul. Thanks for the details mentioned and the troubleshooting performed. 

 

Sorry to hear you're experiencing this. I would like you to confirm that you've tried changing USB ports and you've followed the steps mentioned on this article: Why isn't my Fitbit device's battery charging?

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-28-2019 10:10

In response to SilviaFitbit

‎08-28-2019 10:10

Hi
I have tried to do all the points raised still nothing not a flicker!
So what know?

Sent from Julie Goodsell on my iPhone
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‎08-30-2019 10:52

In response to gdjul

‎08-30-2019 10:52

Thanks for getting back @gdjul. Sorry for the delayed reply. 

 

I've shared your post with our Support team and they will continue assisting you and providing you with options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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