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Ionic not charging

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‎08-29-2019 17:28 - last edited on ‎08-30-2019 07:29 by Fitbit Moderator

‎08-29-2019 17:28 - last edited on ‎08-30-2019 07:29 by Fitbit Moderator

My ionic died yesterday. The  charge was at 95% full.it just went off and no response. I tried all the trouble shooting steps nothing worked. I called customer care and they told me that its warranty expired in April so they cant replace. I am so mad since this is the second device from fitbit that has died just after the warranty expired. I have an aria scale that just died a month after the warranty expired. I dont think i will buy any more fitbit devices since i think this are common issues that they have refused to resolve

 

Moderator edit: Updated subject for clarity 

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‎08-30-2019 07:34

‎08-30-2019 07:34

It's great to see you around @SunsetRunner. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your Ionic. I appreciate that you mentioned you have contacted our Support team.

 

Your feedback regarding the quality of Fitbit products are appreciated, comments from users are always useful to continue to improving the quality of products and services, rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty. 

 

Let me know how it goes. I'll be around if you need further assistance. 

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