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Ionic not charging

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‎10-02-2019 23:26 - last edited on ‎10-03-2019 11:37 by Fitbit Moderator

‎10-02-2019 23:26 - last edited on ‎10-03-2019 11:37 by Fitbit Moderator

Even thought, I plugged it to the charger overnight, it still cannot be charged and turn on.

What should I do? It is a critical flaw of the product. I found so many same compliant from the internet.

How do Fitbit deal with this issue?

 

Moderator edit: Updated subject for clarity 

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‎10-03-2019 11:41 - last edited on ‎11-08-2024 14:56 by Fitbit Moderator

‎10-03-2019 11:41 - last edited on ‎11-08-2024 14:56 by Fitbit Moderator

Welcome to the Community @wshiahb. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to follow the troubleshooting mentioned in this article: Why isn't my Fitbit device's battery charging?

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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