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Ionic not charging

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‎07-25-2020 13:55 - last edited on ‎07-27-2020 16:38 by Fitbit Moderator

‎07-25-2020 13:55 - last edited on ‎07-27-2020 16:38 by Fitbit Moderator

I am very disappointed with FITBIT.  I have only had my ionic a little over a year and was loving it and all of a sudden it quit charging.  I tried all the recommended advice to reboot it but nothing helped.  I called FITBIT and was told I would have to buy a new one but, they would give me a 20% discount!  Are they kidding?  Almost every other complaint is about not being able to turn on or can't charge the watch.  Clearly there is an issue.  I would not recommend buying a FITBIT with  this type of customer service.  

 

Moderator Edit: Clarified subject

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‎07-27-2020 16:38

‎07-27-2020 16:38

Hi @Sarcy, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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