help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect distance tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2020 12:45 - last edited on ‎07-27-2020 16:27 by Fitbit Moderator

‎07-25-2020 12:45 - last edited on ‎07-27-2020 16:27 by Fitbit Moderator

I have noticed over the last few months that my Ionic has not been recording my bike data correctly.  It is as if long stretches of my activities are not recorded.  For example, today I went on a 3.5 hour bike ride.  My Ionic said I went for 1 hour and 39 minutes, going just under 23 miles.  Another tracking app on my phone recorded that I went 3.5 hours and just shy of 44 miles.  This is incredibly frustrating as I am training.  I rely on my Ionic to track because I can't just pull my phone out while I am biking.

Is there an fix to this or should I invest in a different, reliable tracker, i.e. non-fitbit tracker?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-27-2020 16:27

‎07-27-2020 16:27

Hi @Bell_Riose, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To better assist you and further investigate, can you please let me know when was the first time you experienced this issue and how many times since then? Are you tracking your exercise with the SmartTrack auto-recognition feature or directly from the Exercise shortcuts from the Exercise app? Lastly, are you using GPS? In the meantime I receive your answers, please restart your Ionic to refresh its performance.

 

Looking forward to your reply. 

Best Answer
0 Votes