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Unable to sync after update

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‎07-24-2020 15:07 - last edited on ‎07-27-2020 15:09 by Fitbit Moderator

‎07-24-2020 15:07 - last edited on ‎07-27-2020 15:09 by Fitbit Moderator

Installed the New Ionic update today and now it won’t sync with my phone. I’ve tried all the methods and nothing works. I’m so upset as this is my third Fitbit and all have them have had problems. I’m disabled and I rely on this watch so much, I’m heartbroken. 

 

Moderator Edit: Clarified subject

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‎07-27-2020 15:09

‎07-27-2020 15:09

Hi @Nancywoo, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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