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Ionic not charging

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‎08-10-2020 12:21 - last edited on ‎08-10-2020 18:36 by Fitbit Moderator

‎08-10-2020 12:21 - last edited on ‎08-10-2020 18:36 by Fitbit Moderator

My ionic died to the point of not turning on like usual.  I plugged it in and usually it says battery at 0%. Didn't do this.  So I left it charged for about 30 mins, rechecked and nothing happening.  So changed the plug location, changed the charging block, left it plugged in all night.  Cleaned the charging port on both ends.  It doesn't appear to be charging and won't turn on. 

I don't know what to do

 

Moderator Edit: Clarified subject

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‎08-10-2020 18:36

‎08-10-2020 18:36

Hi @Rlmcm, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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3 REPLIES 3

‎08-10-2020 18:36

‎08-10-2020 18:36

Hi @Rlmcm, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎08-11-2020 05:29

In response to RicardoFitbit

‎08-11-2020 05:29

I did hold all 3 buttons and it restarted and turned on.  Not sure why it did that but it's working now. 

Thanks

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‎08-11-2020 20:37

In response to Rlmcm

‎08-11-2020 20:37

Your update is appreciated @Rlmcm.

 

I'm happy to know that the issue was solved after trying our restart process. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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