Ionic not charging

[Dougkurzawski]

Hello, 

I went to charge my ionic and not it seems to have died. I have tried to set the ionic but it is no use. 

Moderator Edit: Clarified subject

[PaulMe]

Try a higher current charging device. Press and hold the back and bottom right buttons for several seconds whilst on a charger.

Hold your mouth right. It may help?

😁

[RicardoFitbit]

Hi @Dougkurzawski, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

@PaulMe Your help is always appreciated.

Looking forward to your reply.

[Dougkurzawski]

It is completely unresponsive. No heart rate monitor at all.