10-07-2020
01:28
- last edited on
10-09-2020
14:31
by
RicardoFitbit
10-07-2020
01:28
- last edited on
10-09-2020
14:31
by
RicardoFitbit
Hi, does anyone know if you can search when an original email into the customer services would have been sent? I have an Ionic and for the past 3 months, the sensor has stopped.
I originally sent an email to the support centre through their link and never received a reply.
Having then gone through the FitBit channels of chat, community links and troubleshooting guides advising how to re-set, shut down etc, the problem still exists.
I finally got through to customer services today and I'm now being told by FitBit that the watch is not fixable. However, as the warranty is now 6 weeks out of date there is nothing they can do.
I find this hard to believe. I have 3 Fitbit devices in my household and despite the problem occurring within the warranty period, I'm now told to finally resolve the problem, the watch is out of warranty even though I raised the concern 3 months ago.
Moderator Edit: Clarified subject
10-09-2020 14:30
10-09-2020 14:30
Hi @fraserHFB, welcome to the Community Forums!
Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.
Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.
Let me know if you have any additional questions, I'll be around.