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Ionic not charging

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‎09-25-2021 05:25 - last edited on ‎09-26-2021 07:38 by Fitbit Moderator

‎09-25-2021 05:25 - last edited on ‎09-26-2021 07:38 by Fitbit Moderator

Hi I have 2 lonic. Fitbits they are not working will not charge will not do anything only got them in may last year 

 

 

Moderator Edit: Clarified subject

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‎09-25-2021 21:02 - edited ‎09-25-2021 21:09

‎09-25-2021 21:02 - edited ‎09-25-2021 21:09

Presumably you have two charge cables?

 

May be one is faulty?

 

Try connecting them to a computer to verify they are detected (making a good connection with the charger).

 

If the problem occurred after a firmware update, it could be the cause as others are also reporting the same issue.

Author | ch, passion for improvement.

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‎09-26-2021 07:44

In response to Guy_

‎09-26-2021 07:44

Thanks for your help @Guy_. Welcome to the Community Forums @brendahupton. 

 

Thanks for the details shared on your post. In addition to what @Guy_ has mentioned, I suggest reviewing our help article for Why isn't my Fitbit device's battery charging? for additional tips. 

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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