Ionic not counting enough floors

[Pnst8916]

I’ve called twice and chatted with support after my ionic was not counting any floors.  It is now counting some floors, but only about 1/3 of what I am actually doing.  I can understand a slight variance, but not one this large.  Each time I spoke with Customer service, I got a different response.  The first had me do a factory reset and told me “Maybe you aren’t climbing any floors” and just wanted to send me tips and tricks. The second had me do a factory reset.  It counted floors for a few days and stopped counting again.  I reset it again myself and now I’m getting some floors, but I hiked a local Mountain on Monday that I’ve hike a few times and ended up with 30 Floors compared to a previous hike in the same place and ended up with 93 floors.  So I chatted today and was given the runaround a third time.  Customer service is not very helpful and it seems as though they are just there to humor us.   I thought Fitbits were made to last more than a year, that’s why I bought it.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pnst8916.

I appreciate your participation in the Forums and sharing the issue you've had with your watch and your experience with Customer Support. Thank you for your troubleshooting efforts. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I am sure our Support team tried their best to help you as each case is reviewed individually. If you continue experiencing difficulties with your watch, I recommend to contact our team back as they have already all the details and special tools to continue assisting you. For more information about accuracy of Fitbit devices, see How accurate are Fitbit devices? 

See you around.