Ionic not counting steps

[Abe565]

Since updating to the new firmware my Ionic counts 0 steps.  I have restarted the Ionic and even powered it down with no luck. Any ideas?

[GraceGFitbit]

Hi @Demetrious, it's great to see you join the Fitbit Community! 

Thanks a lot for taking the time to update this thread sharing your experience resolving this situation. All this updates are very important for as it can help other users. 

For further information about the accuracy I recommend you this article. 

If there's anything else I can do for you, please feel free to reply.

[Panella]

I realized that the data was being captured because my Fitbit app displayed it.  I concluded that the watch face app was no longer functioning correctly. (Probably due to a change by Fitbit where the program data was being stored.)  Right or wrong assumption, I don't know.  However, I reinstalled the 101 Remix clock face app and it works.  The data is displayed in two rows now instead one.  All else looks the same.

[GraceGFitbit]

Hi @Panella, let me give you a warm Welcome to our Fitbit Community!

Thanks a lot for sharing what you experienced with the 101 Remix clock face. As you can read on the developer's description page the clock face was updated with a different placement and improvements. When you notice these issues the best thing to do is checking if there is an update with the app. Another thing you can always try is uninstalling and reinstalling the app/clock face. Still happy that everything is working now.

Thanks for posting and I hope to see you chatting around enjoying the Forums!

[ElChuloGrande]

Tried everything else and shutdown worked - thanks!

[GraceGFitbit]

Nice to see that you're digging into the Forums @ElChuloGrande, let me give you a warm Welcome to our Community.

Thank you for your kind reply as well as for confirm that helped you.  Our main priority is your satisfaction.

If you have any other questions do not hesitate to contact us back. We are here for you.

[LindaRJ]

Okay, Fitbit folks.... Alot of people are having the same problems including me.  I walked at least 5000 steps each day this week.  It shows I only walk 600 and 900 steps.  What's going on?

[LindaRJ]

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Okay, Fitbit folks.... Alot of people are having the same problems including me.  I walked at least 5000 steps each day this week.  It shows I only walk 600 and 900 steps.  What's going on?

[Demetrious]

Go into settings and update you faces face. It was doing the same for me
until I updated the face the settings. Mine also wasn't reading my heartrate

[LindaRJ]

Hi.  Settings on the app or the ionic?

[Demetrious]

App

[Panella]

When I came back from Colorado, not walking, on board an aeroplane, fitbit
registered 21,000+ steps for me. I think that is a time change problem
because fitbit needs a network in order to sync. It can't directly sync
with your mobile device using bluetooth.

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*Stephen Taylor301 466-8765*

[LindaRJ]

Thank you for being so kind to help!

[Demetrious]

Lol mine did the same thing a couple of time. Before I ran a market to
market at 6am I have 12,000 steps and only .2 miles

[LindaRJ]

Fitbit people are you listening? I have read hundreds and hundreds of bad things being said about the Fitbit Ionic. What are you as a company going to do? Care about your supporters.  Fix this!

Moderator edit: format

[DavideFitbit]

Hello @LindaRJ, I'm sorry to see 

Thank you for all the information provided about what you've been experiencing with your Ionic not tracking your steps correctly. Could you please confirm if you already tried all basic troubleshooting steps, like restarting the watch or following the steps @Demetrious mentioned earlier? Did you see any improvement after these procedures? 

Also, thank you for sharing your experience and other useful information about this @Demetrious and @Panella. 

Keep me posted. 

[LindaRJ]

Yes sir I have. I watched countless YouTube videos and read many blogs as
well. I just don't have that much time to dedicate to fixing a brand-new,
expensive watch. It will not vibrant or light up when I get a message
either. Also when I called Fitbit CS before we bought it, I asked if I
could respond to text messages. She didnt tell me that I have 5
predetermined replies.

[DavideFitbit]

Hello @LindaRJ, thank you for your reply. 

Please check if your phone is in "Do not disturb mode", Ionic receives notifications while your phone is in Do Not Disturb, Quiet hours, or Driving mode, but your device won’t vibrate or wake the screen. To view notifications, swipe down from the clock screen. Regarding the Quick Replies feature, just as you mentioned, each app has a list of 5 default quick replies at the moment, but you do have the option to change them: 

1. From the Fitbit app dashboard, tap the Account icon > your device image.
2. Tap Notifications > Quick Replies.
3. Tap the app you want to change the quick replies for. To change the default quick replies for all apps, tap Default Replies.
4. Tap the reply you want to change and enter the text you want to use instead. Replies are limited to 60 characters.
5. Tap the back arrow to return to the list of apps and automatically save your changes.
6. Sync your device. The next time you receive a message notification from that app, your new reply is included in the list of quick replies on your device.

For now we haven't received any updates about changes to the way the Quick Replies work. Regarding the Ionic not tracking steps accurately, I've gone ahead and sent your information to the Customer Support team for further assistance; you should be getting a reply soon. 

Keep us posted on the outcome. 

[Btn86]

Thank you.  Worked for me too.

[DavideFitbit]

Awesome @Btn86, thank you for the update, and welcome to the Community forums, it's good to see you around for the first time. 

[Mauita]

When I changed the clock face to another fitbit brand clockface steps started counting again.