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Ionic not discoverable by Bluetooth iPhone 7 iOS 13.1.3

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‎11-03-2019 07:45

‎11-03-2019 07:45

Just bought a new Ionic. When I get to the step of connecting my iPhone 7 through Bluetooth I can’t find the watch. It is fully charged. I turned off both devices, turned of Bluetooth etc etc but to no avail. Also tried to see the watch in my settings>Bluetooth but didn’t see any device either. Any ideas?

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‎11-04-2019 13:31

‎11-04-2019 13:31

Welcome to the Fitbit Community, @Ronaldjanse.

 

Congratulations on your new Fitbit Ionic. I am sorry to hear about the difficulty you're experiencing setting up your watch on your iPhone 7. I appreciate your efforts to resolve this and recommend confirming the steps to set up your device in this help article: How do I set up my Fitbit device? Move to the complete troubleshooting instructions here. 

 

Let me know if the issue persists, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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