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Ionic won't charge

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‎11-03-2019 14:22 - last edited on ‎11-04-2019 13:26 by

‎11-03-2019 14:22 - last edited on ‎11-04-2019 13:26 by

My Ionic died on Friday (again) This is a replacement from Fitbit as my Ionic previous did the same thing. I have left it over the weekend and it's still not working, I have also gone out and bought another charger. The Ionic shows the battery icon is 0 %. Since it is stopped working I have unliked it from my Fitbit account as I want to use the Fitbit app to still log my steps on my phone...but now I'm worried that if I contact Fitbit again they won't be able to see when I last tried to sync my Fitbit. 

 

Any help on how I can get my Ionic up and running again would be appreciated.

 

 

Moderator edit: subject for clarity

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‎11-04-2019 13:25

‎11-04-2019 13:25

Welcome to the Fitbit Community, @weheather2203. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your replacement Fitbit Versa not charging. Thank you for your troubleshooting efforts, I understand your concern. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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