help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not finding GPS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2020 02:20

‎01-05-2020 02:20

I have just bought my ionic to replace my charge 3 because  using my iPhones GPS has recently been using up too much phone battery on hikes and lately has not been recording probably. I’m really frustrated as the only reason I upgraded to the ionic was to get back the built in GPS which I had with my old Surge but its won’t connect!

I have rebooted, updated latest software etc but still not finding GPS

Please can someone help - thank you 

Best Answer
1 REPLY 1

‎01-07-2020 09:45 - last edited on ‎10-10-2025 06:47 by Fitbit Moderator

‎01-07-2020 09:45 - last edited on ‎10-10-2025 06:47 by Fitbit Moderator

@anncjones It's nice to see you around. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting tried. Thanks for sharing how this situation has made you feel. 

There are a few reasons why GPS might not connect. Review the information below, then check the requirements and troubleshooting steps.

  1. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your device’s or phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're underground or due to another reason—GPS won't work. 
  2. Confirm that GPS is enabled on your device. For more information, see How do I turn on GPS for an exercise on my Fitbit device?

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes