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Ionic not getting notifications from iPhone 7S

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It has been a few months now where the Ionic is not pushing notifications (of the 7 months I've owned it). I have zero notification alerts. 

I have an iPhone 7S, current iOS, and the Ionic is "up-to-date". 

I do see notifications when I swipe down on the Ionic 'home' screen. But, that's annoying. I want the pushed notifications it's marketed as being able to do. 

 

Moderator edit: updated subject for clarity

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Welcome on board @MDR_Ionic, it's nice to see you here! If your tracker is still not receiving Notifications, please try the following:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app 
  3. Tap on Account > Ionic> Notifications
  4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
  5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
  6. Once in the Notifications menu, enable the ones you'd like to receive. 
  7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
    • Allow Notifications
    • Show on Lock Screen
    • Show in History

 

Also, please note that with the new Fitbit OS update 2.1, Notifications are now removed from the Versa/Ionic once you open the conversation in your phone. This is expected behavior and not an issue. 

 

Give this a shot and let me know the outcome! 

Maria | Community Moderator, Fitbit


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