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Ionic not syncing with P20

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‎08-28-2018 02:51 - last edited on ‎08-29-2018 06:13 by Fitbit Moderator

‎08-28-2018 02:51 - last edited on ‎08-29-2018 06:13 by Fitbit Moderator

From using the forum I have only just realised that my brand new p20 pro isn't compatible with my ionic fit bit! How ridiculous I would never have imagined this being the case.

 

i have had issues with my last android phone a Samsung s7 edge. My problem being that it it just won't sync. Is there anything I can do? I have checked locations, restated everything and enabled permissions.

 

 Please help before I have an expensive watch that I can't use 😞 

 

so dissapointed with fit bit 😞

 

thanks in advance x 

 

 

Moderator edit: updated subject for clarity

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‎08-29-2018 06:14

‎08-29-2018 06:14

Welcome to the Fitbit Community @Kerrieepalmer, hope you're doing great today! Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Also, it would be great if you take a look at the article: Why won't my Fitbit device sync? and My Fitbit device isn't receiving notifications from my phone.

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

Let me know if there's anything else I may assist you with.

Maria | Community Moderator, Fitbit


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