Ionic not holding charge, fading in and out,

[nraysutton17]

My Ionic just stop working May 17, 2019. It started by watch not holding a charge even though when I put on it was at 100%.  It has black vertical lines, watch fading in and out and  not tracking heart rate.  I understand this problem has happen to many many people.  Customer service tried to offer me a 25% off coupon for a new one.  Asked to speak to their supervisor kept me on hold what seemed for about 20 minutes.

I think it's disgusting for a company to sell a product that they know is flaw.  I'm going to do a BBB complaint.

I will post  to various social media outlets and let people aware to stay away from Fitbit because they don't stand behind their product.  A very expensive product at that.

[GySgt_Seidell]

Hello @nraysutton17  and welcome.  I'm not sure what steps you have taken to resolve the problem (since none were listed), but let me suggest the following (as an initial step):

Resetting your Ionic.  Here is how: Press and hold the left and bottom right buttons together, until the Fitbit icon appears, then release.

Please advise if you need further assistance and thanks!

[nraysutton17]

The reset didn't work.  Ionic is now completely dark.  Can't see anything.  But the alarm is working.Sent from my T-Mobile 4G LTE Device