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Ionic not keeping time or syncing

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‎04-24-2021 04:42 - last edited on ‎04-25-2021 12:51 by

‎04-24-2021 04:42 - last edited on ‎04-25-2021 12:51 by

I have been having many problems with my Adidas Ionic for the last couple of weeks. Not syncing, losing hours of time, extremely high heart rate shown ( I even wore my partners ionic on my other wrist to check my heart rate as I was so concerned! No help has sorted the issues, including a factory reset! 

 

 

Moderator edit: subject for clarity 

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‎04-25-2021 12:50

‎04-25-2021 12:50

Welcome to the Fitbit Community, @Nortonlady.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts. I've confirmed that you have already contacted our Support team. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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