Ionic not keeping time

[Semmyconcious]

It seems that something is very very wrong here.

My Ionic (approx 9 months old) will now no longer syncs with the app. No real drama as such in the short term. Customer support have stated they are working on it (but cannot give an ETA on a fix).

The bigger issue for me is the Ionic now loses approximately 2-5 minutes per hour. So over my 12 hour workday the watch can be over an hour out!

Customer service reckon I need to synch regularly to maintain accurate time keeping.... Anyone spot the issue?

Im sorry Fitbit but a £5.99 watch from Argos can keep better time than a £150+ watch from you???

[Semmyconcious]

Just attempted the factory reset and guess what?

Red X and Data not cleared Synch and try again........

I guess it’s now a rather expensive (and not very good) paperweight...

[Semmyconcious]

Now doing the email boogie with the customer service types. Currently explains that a return of said item to the U.S. at my cost isn’t going to happen

[SilviaFitbit]

@Semmyconcious Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting performed with our Support team. 

Sorry to hear that you're experiencing this with your Ionic. Since you have a case created with our Support team, please continue the communication through email, they will continue assisting you. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[Semmyconcious]

so, having recieved a replacement Ionic I was all ready for normality to be resumed...

But No, alas it is not to be...

The replacement Ionics heart rate monitor doesn’t work.... The green LEDs don’t illuminate (yes it is enabled in the menu).

Im guessing this is rapidly approaching refund time and a move to Garmin ☹️

[SilviaFitbit]

@Semmyconcious Thanks for getting back. 

Sorry to hear that the replacement Ionic didn't work. I'm glad to see that you replied back to the case that you have opened and they are helping you. 

Don't hesitate to get back if you have any additional questions. 

[Semmyconcious]

So I have now recieved my second warranty replacement, it could be worth checking their shipping label in the package if you end up in the same situation.
.
The SKU's of the two items are different the first replacement was FBR503WTCAP the second FBN503WTCAP.

I suspect the first was a "refurbished" Ionic as it had non functioning heart rate and short battery life, so well done on the quality control there Fitbit and the second is finally a "new" Ionic.

However it is now updating so time will tell.