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Ionic not properly working

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‎04-08-2020 15:08 - last edited on ‎04-15-2020 16:56 by Fitbit Moderator

‎04-08-2020 15:08 - last edited on ‎04-15-2020 16:56 by Fitbit Moderator

I began using a new Ionic in January. Since then the Ionic does not count floors, does not register elevation gains, and the battery will not last over 2hr 40min on a run before it goes dead. Battery is fully charged for each run. I am an ultra runner and will run 3-6 hours a day. My old $100 Fitbit was so much better. I have done several hard resets. Nothing changes. I have no apps on the watch. On settings I have steps "Off" yet I still get steps even though 'floors" is on. The brightness is set for auto. Should I try a factory rest? The battery charges very quickly. Thank you.

 

Moderator edit: Subject for clarity 

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‎04-15-2020 16:56

‎04-15-2020 16:56

Hello @DuaneG76, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your device before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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