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Ionic not receiving call notifications

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‎07-07-2019 07:15 - last edited on ‎07-08-2019 09:35 by Fitbit Moderator

‎07-07-2019 07:15 - last edited on ‎07-08-2019 09:35 by Fitbit Moderator

My Ionic stopped getting call notifications (iPhone X) recently. I have tried everything (factory reset, power cycle, uninstall app). 

 

My Ionic will Sync with the app, but it fails to pair allowing call notifications. 

 

It it has worked just fine for over a year, and out of the blue this happens!

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎07-08-2019 09:33

‎07-08-2019 09:33

It's great to see you around @Bigruckuss. I appreciate the details mentioned and the troubleshooting tried. 

 

I would like you to try force quitting the app, reset Bluetooth, restart your Ionic, refresh notifications and then set them up again. You can find the steps on this article. 

 

I'll be around if you need further assistance. Hope this helps! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-13-2019 11:00

In response to SilviaFitbit

‎07-13-2019 11:00

Still not working...

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‎07-15-2019 09:27

In response to Bigruckuss

‎07-15-2019 09:27

Thanks for getting back @Bigruckuss. Sorry for the delayed reply. 

 

In this case, I've shared your post with our Support team, they will continue assisting you. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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