help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing after app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2019 20:02 - last edited on ‎07-15-2019 07:41 by Fitbit Moderator

‎07-14-2019 20:02 - last edited on ‎07-15-2019 07:41 by Fitbit Moderator

As soon as I try to sync, the progress bar will go ok until half and then turns red and a message saying "Failed to sync the device".

 

 Tried every single script on the help webside and on another device and got the same error.

 

Any help please

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎07-15-2019 08:13 - edited ‎07-15-2019 08:14

‎07-15-2019 08:13 - edited ‎07-15-2019 08:14

A warm welcome to the Community @Guil777. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm that you've tried this syncing troubleshooting. Also, confirm you have a supported device. Can you let me know which mobile device you're using? 

 

Keep me posted. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes