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Ionic not syncing, lost time

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‎07-15-2019 05:45

‎07-15-2019 05:45

Over the last 5 days my Fitbit ionic has stopped syncing, like other users it has gone part way and then stopped. I have lost 4 hours of time as well and now stopped counting my steps. I have tried all the suggestions on this forum and am now at the point where I have removed the device, tried to set up the new device and my phone is not seeing it at all now. 😭😭😭😭

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5 REPLIES 5

‎07-15-2019 05:48 - last edited on ‎03-05-2026 08:59 by Fitbit Moderator

‎07-15-2019 05:48 - last edited on ‎03-05-2026 08:59 by Fitbit Moderator

Hi @lowhama,

I was just about to suggest setting it up as a new device, but you beat me to it!  What model phone do you have?

Once we get your Ionic up and running, all you would have to do from here is sync the device to get it to display the correct time.  I had this issue yesterday with my Versa but once I synced it, it sorted itself out.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎07-15-2019 05:52

In response to DramaQueenDiva

‎07-15-2019 05:52

It’s an iPhone 8

Sent from my iPhone
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‎07-15-2019 06:03

In response to DramaQueenDiva

‎07-15-2019 06:03

 

4CEDA55D-0163-469F-98CA-134672C152CD.png

 

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‎07-15-2019 07:11

In response to lowhama

‎07-15-2019 07:11

I have the same issue.  After the last update on July 8, synching started acting erratically and finally stopped working altogether.  Ionic is also not keeping time.  The same thing happened to me after the Feb firmware update as well.  Was out for 4 weeks and then just miraculously came back one day.

So frustrating!!!

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‎07-15-2019 08:00

In response to lew67

‎07-15-2019 08:00

Thank you, I tried all the options in the help and community posts and then tried the live chat, it appears I cannot get it sorted but have been offered s replacement Fitbit so I am a lot happier now.

Sent from my iPhone
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