Ionic not receiving notifications from Galaxy S8

[cwfrizzell]

New Ionic owner using Galaxy S8.  The Ionic syncs with the Fitbit app on the phone, but fails to receive notifications.  Per Fitbit Supported Devices, Ionic supports S8 notifications.

I have gone through the following:

How do I get notifications from my phone on my Fitbit device?

My Fitbit device isn't receiving notifications from my phone

I tried everything noted in each of the linked help articles.  I have also searched these forums.  Finally, I attempted to contact Fitbit via live chat.  After waiting for 45 minutes for a Fitbit associate to respond, I gave up.

I would appreciate anyone's help with this.

[NellyG · Accepted solution]

I also have an S8 and the notifications work really well!  Have you got 'Show on Lock Screen' enabled in your phone's Notificatiin Settings? Samsungs need this enabled to send notifications.

[cwfrizzell]

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@NellyG wrote:

I also have an S8 and the notifications work really well!  Have you got 'Show on Lock Screen' enabled in your phone's Notificatiin Settings? Samsungs need this enabled to send notifications.

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Thanks for your reply.  'Show on Lock Screen' was not set.  I set that option, restarted both my watch and phone, and synced both once again.  Still no notifications.

[Maverick31]

I'm having the exact same problem. I had to reset my S8 before Christmas (24/12/18) and ever since I reinstalled the Fitbit App, it doesnt send notifications. Strangely enough, syncing is fine! I got it temporarily to work by removing the Fitbit Bluetooth device (unpairing from my phone) and deleting the device on the app and re-adding. It works and then stops again! I've also followed the guides. I feel this maybe be a service not working or the S8 software has had and security update restricted or something. Help! - Also, this is marked as solved but isn't given the last response ? 

[rellie]

I'm also having the same problem.  I have just gone back through the settings again & may have found something....

Under "Settings" -> "Lock screen & security" -> "Other security settings" -> "Notification access".  My "Fitbit Notification Services" was switched off. 

I have just switched it on now.  I'm hoping this will work as I have tried everything else!!

[Rebel230]

With the current version of software on the Samsung s8 where would I find this setting? I cant find it. Thank you.