Ionic not receiving notifications

[SunsetRunner]

my ionic does not receive notifications from any app only text & whatsap messages but will not vibrate to show they’ve arrived also I do not get notifications of calls on my ionic, this has been like this now for a few months and have emailed Fitbit to get it sorted but still nothing has happened and yes I’ve tried resetting, etc and still the issue continues! Since I had the ionic I’ve had ongoing issues with notifications and have to continually reset it to work but now this has happened! 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @SunsetRunner! I appreciate the troubleshooting that you've performed as well for mentioning that you've contacted our Support team. 

They've mentioned that what you're experiencing it's a bug that our team is aware of. They are working to identify a resolution as quickly as possible. 

Your patience is appreciated while this gets resolved. I'll be around if you need further assistance. 

[SunsetRunner]

Hi can you update me with the ‘bug’ that is causing my Fitbit not to receive notifications? It’s been going on for so long now!!

[SilviaFitbit]

Thank you for getting back @SunsetRunner! I'm sorry for any trouble that this might be causing you. Fitbit is aware of this and they are working on a resolution.

Your patience and understanding while this is resolved is appreciated. 

[Triggz]

Hi Silvia, 

I wonder if I have the same problem. Having bought the Ionic over the weekend and tried connecting with my Google Pixel 3 (Android 9 OS) it didn't want to connect via WiFi and struggled over Bluetooth. I have troubleshooted all options through Fitbit Help including:

Restarting both my phone and the Ionic

Uninstalling the Fitbit App

Resetting the Ionic back to Factory settings

doing all of the above several times! 

Then tried to unpaid the Ionic via my phones Bluetooth setting and it couldn't be found. Not even showing as a previously connected device. Then checked on other phones and Ionic is not showing up on them to pair with over Bluetooth. 

Is this part of the bug that Fitbit are working on a solution / patch for? 

[SilviaFitbit]

Welcome to the Community @Triggz! Thanks for the details that you've mentioned and the troubleshooting that you've tried. 

I would like you to try this syncing procedure. Your Fitbit Ionic will connect to your phone's Bluetooth but it doesn't necessarily need to be shown on the Bluetooth devices. It will show if you're trying to use music control but your Ionic's Bluetooth should be on pairing mode. 

The bug that was reported previously on this post was about receiving notifications but the Ionic isn't vibrating. However, what you're experiencing is syncing issues and I'll be happy to assist you on this. 

I'll be around if you need further assistance. 

[SunsetRunner]

Sorry but do you know when this will be fixed? 

[SilviaFitbit]

Hey @SunsetRunner! I don't have any information about when this will be fixed. However, any update about it, I'll make sure to post it.

Once again, thanks for your patience while this is resolved. 

[AJacks26]

I am getting rather frustrated about my Ionic not getting notifications. Surely there must be a timeframe of when the bug will be fixed? 

[SunsetRunner]

Yes me too it’s ridiculous that it’s taking so long! I thought we would at least be offered a New Ionic by now if they can fix this one! It’s not all ionics that have the same problem!!

[RicardoFitbit]

Hello! Welcome aboard @AJacks26, happy to assist you with your inquiry. Thanks for your reply @SunsetRunner.

@AJacks26 I'm sorry to see that you feel that way. Can you please confirm if you already tried the steps from the above posts? I recommend you to try the steps on our help article: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

@SunsetRunner Thanks for your patience while we work towards a resolution I recommend you to keep your device up to date as we are always working to improve our products and services with our updates. 

Let me know if you need anything else. I'll be around. 

[SunsetRunner]

I’ve tried it all! This has been going on since last year and nothings been resolved! Such bad customer service. I just keep being told it’s a bug that Fitbit are trying to fix...so when is it going to be fixed?????

[RicardoFitbit]

Hi again @SunsetRunner thanks for your reply and update.

Thanks for letting me know that our Support team already assisted you with this situation. I would like to share with you that Fitbit is currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I appreciate your patience.  

[AJacks26]

Same!!!

Sent from my iPhone

[RicardoFitbit]

Thanks for your reply @AJacks26 I'm glad to continue assisting you.

First, can you please let me know if you're not receiving both text and call notifications or if you're receiving one of them but not the other? I'll be looking to your reply.

Let me know if you have any additional questions. 

[SunsetRunner]

I receive text messages sometimes but no vibration alert at all.  I do not receive any call notifications.  This is crazy that it’s taking so long for someone to sort out and bad customer service, I feel I’m just going round in circles and no one actually doing anything! I really wish I had an Apple Watch! 

[RicardoFitbit]

Welcome back @SunsetRunner thanks for your reply and the information that was provided in your post. My apologies for the delay in responding.

Thanks for the feedback that was submitted, I totally understand how frustrating this matter can be for you, note that we're working hard to resolve this situation as soon as possible. Can you please let me know if your Ionic is not vibrating at all or only with some of the text notifications you receive? 

Looking forward to your reply.