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Ionic not receiving notifications

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‎09-13-2019 12:40 - last edited on ‎09-14-2019 14:50 by Fitbit Moderator

‎09-13-2019 12:40 - last edited on ‎09-14-2019 14:50 by Fitbit Moderator

I can't get my ionic to receive any notifications from my phone. I have tried everything that Google recommends, with no joy. The test call works fine, but then the next time my phone rings, text message etc nothing! Any advice? It was all fine until the latest update.

Thanks in advance.

 

Moderator edit: Updated subject for clarity 

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‎09-14-2019 14:49

‎09-14-2019 14:49

Welcome to the Community @MandyA87. Thanks for the details mentioned and the research done prior posting. 

 

I would like you to force quit your app, reset Bluetooth, restart your Ionic, refresh notifications and set them up again. You can follow the instructions in this article.

 

If you're still having issues, could you let me know the mobile device you're using? 

 

Let me know how it goes. 

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