Ionic not responding after factory reset

[JRJolly]

I have a Fitbit Ionic watch that I got as a gift from my wife two years ago.  Today, I was trying to add a new clock face to my watch and was having download issues so believing the watch was having corruption issues, I decided to do a Factory Reset and start over.  BIG MISTAKE!!!  The watch is DOA (for non- first responders Dead on Arrival).  A week prior my wife's watch (an Ionic as well) was dead.  No amount of button pushing would revive both watches.  As I review the community board, I see that I am not the only one with this issue.  I got on the phone and spoke to the level one tech who stated she would forward up to the "warranty" department to review.  Folks, I have been around the block a few days and note when a company issues updates to their firmware, you cannot blame the consumer for the product failing.  FitBit shares an inherent responsibility for failures of their products when they push updates to their products.  I requested that my complaint be forwarded to the upper corporate management, so we'll see.

Moderator Edit: Clarified subject

Moderator Edit: Content

[RicardoFitbit]

Hi @JRJolly, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be around if you need anything else.