12-27-2020
08:06
- last edited on
12-27-2020
21:11
by
RicardoFitbit
12-27-2020
08:06
- last edited on
12-27-2020
21:11
by
RicardoFitbit
My Ionic was down to 0% battery when I woke up yesterday. Plugged it in and came back the screen was stuck on the Fitbit logo. I have tried the 2 button and 3 button method to reset. Nothing works. Less the 2 years old. What options do I have?
Moderator Edit: Clarified subject
12-27-2020 21:11
12-27-2020 21:11
Hi @Yobub, welcome to the Community Forums.
Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since restarting your device didn't fix the issue, I recommend you to follow the below steps to perform a factory reset on your Ionic device:
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Let me know if the issue persists.