Ionic not responding nor charging

[Greg10000]

Anyone got a fix for a fitbit ionic that turns off and won't turn on when it gets unplugged? This maybe one the most frustrating purchases I have ever made. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Greg10000 thanks for bringing this to my attention, I'm happy to give you a hand with your Ionic concern and a warm welcome to our Community Forums.

I totally understand how frustrating this can be for you, thanks for your patience. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and take in consideration all the tips and steps that are specified there. Such article includes a restart process that was really helpful for other users that experienced the same. 

Let me know if you need any additional questions and I'll gladly assist you with them.

[Greg10000]

I tried the steps and it is still a brick. 

[ronygregory]

Looks like this is a widespread issue. 2 Ionics in my house bricked out in the last week. I believe Fitbit should own up to this better rather than giving out 25% or 50% discounts for new purchases.

[RicardoFitbit]

Hello, I'm happy to continue providing assistance with your Ionic devices, my apologies for the delay in responding your posts. Welcome to the Community Forums @ronygregory and thanks for your reply @Greg10000.

@Greg10000 Thank you for troubleshooting this situation with me. Since the steps previously posted were tried with no avail, I'd like to suggest you our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. Keep me posted

@ronygregory Thanks for sharing your thoughts and experience with us, my apologies for the inconvenience experienced with your Ionic device. I recommend you to review our warranty policies for a better understanding of the information that was provided by our Customer Support team. Also, you can get in touch with them for more information and details.

See you around. 

[Swingar]

My ionic randomly died a few weeks ago as well. Completely in responsive. It’s less than one year old. 

[RicardoFitbit]

Hello @Swingar thanks for your post.

I appreciate the information that was shared with us regarding your Fitbit Ionic, my apologies for the inconvenience you went through. Can you please let me know if you already tried the troubleshooting steps that were posted in this thread? If not, please try them and let me know how it goes.

Keep me posted. 

[Greg10000]

Good news. The ionic works. My factor reset attempts didn't seem to have any effect, but I left it plugged in overnight and woke up this morning to a working ionic. Thanks.

[RicardoFitbit]

Hey @Greg10000 thanks for your reply and update, my apologies for the delay in responding.,

I'm happy to see that your Ionic is working again and as the way it was designed! Don't hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be around. 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to assist you!