help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not responding

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2021 12:55 - last edited on ‎01-31-2021 20:59 by Fitbit Moderator

‎01-31-2021 12:55 - last edited on ‎01-31-2021 20:59 by Fitbit Moderator

Hi guys. I have had this watch for just over a year now. I fully charged it on Friday and noticed that it is dead by Saturday midday. I tried turning it on but it showed 0% charge. I plugged it in but nothing appeared on screen. I have pressed all three button to reset it but instead of Fitbit logo, Red Exclamation mark displayed on screen inside a triangle. Help please, how can I fix it.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-31-2021 20:58 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

‎01-31-2021 20:58 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

Hello @Shozeb, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-31-2021 20:58 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

‎01-31-2021 20:58 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

Hello @Shozeb, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

Best Answer
0 Votes