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‎05-11-2019 12:56 - last edited on ‎05-12-2019 12:04 by Fitbit Moderator

‎05-11-2019 12:56 - last edited on ‎05-12-2019 12:04 by Fitbit Moderator

Hi Guys, So after my usual daily swim today my fit bit was working just fine...

I got home synchronized it to my phone and it completed the sync' and then turned off and went really hot (I could hardly touch it!!).

 

It was fully charged last night, but after it died I popped it on charge anyway to make sure and it instantly went super hot again.

So I've took it off charge to let cool down. 

 

Is my Fitbit Dead?

Bought it Via Amazon in February if that helps?

 

I've got my first Tri (that I've been training for) next week!!! 😞

 

Moderator edit: Removed personal information, format and subject for clarity 

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‎05-12-2019 12:07

‎05-12-2019 12:07

Hello! Thank you for bringing this to my attention @ADI-66 let me help you out and give you a warm welcome to our Community.

 

I'd like to let you know that our Customer Support team informed me that they're already providing you with assistance regarding this situation to get you back on track as soon as possible. That said, I recommend you to contact them back if you have any additional questions or need further assistance regarding their latest contact, they'll be happy to give you more information and details. Also, please constantly check your email for any update from them.

 

In the meantime, let me know if I can do anything else for you. 

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