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Ionic setup difficulties with Samsung Galaxy Note 9 after Pie update.

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‎05-11-2019 15:22 - last edited on ‎05-12-2019 12:13 by Fitbit Moderator

‎05-11-2019 15:22 - last edited on ‎05-12-2019 12:13 by Fitbit Moderator

My watch is not uploading data to phone since I did the Pie update on my note 9. I have no where to record my statistics. Ive done a fitbit app reset, Ive followed all the correct steps to syn, we get the code then input to phone, then it never connects with watch.

Desperate to get this fixed!

 

Moderator edit: Subject for clarity 

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‎05-12-2019 12:16 - edited ‎05-12-2019 12:53

‎05-12-2019 12:16 - edited ‎05-12-2019 12:53

Hi! Welcome to our Community Forums @dataneed11 let me help you out with your Ionic device.

 

First, I'd like to appreciate your time and patience troubleshooting your Fitbit prior posting. If you haven't already done so, please check our help article: Why can't I set up my Fitbit device? and take in consideration all the information that is specified there. Setup difficulties after an update are usually occurred due to a missing requirement. Therefore, carefully review the requirements from such article and move on to the troubleshooting steps if needed.

 

I'll be here if you need anything else. Let me know if you have any additional questions. 

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