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Ionic not responding

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‎06-04-2019 21:16 - last edited on ‎06-05-2019 13:44 by Fitbit Moderator

‎06-04-2019 21:16 - last edited on ‎06-05-2019 13:44 by Fitbit Moderator

my wife purchased the Ionic for me for Christmas 2017 @ Best Buy and it is now dead.  After reading the thousands of comments, I am not encouraged.  I will contact customer support and see what happens for me.  If nothing happens, that’s 300 down the drain.

 

Moderator edit: Subject for clarity 

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‎06-05-2019 13:54 - last edited on ‎09-26-2025 07:49 by Fitbit Moderator

‎06-05-2019 13:54 - last edited on ‎09-26-2025 07:49 by Fitbit Moderator

Hi @Joreye thanks for bringing this to my attention, let me help you with your Ionic device and give you a warm welcome to our Community Forums.

I totally understand how you feel and frustration with this matter, your patience is appreciated. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. That specific article includes a restart process, which was helpful for other users that experienced the same situation.

I'll be here if you need anything else. Keep me posted. 

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‎10-01-2019 01:04

In response to RicardoFitbit

‎10-01-2019 01:04

Having a quick look at related posts as my Christmas 2017 Ionic appears to be breathing it's last gasps too! Not very good for an item that was so expensive. I have emailed customer service as the website just sends you around and around in a big circle, totally incompetent and not what you would expect from such a huge organisation. I have emailed Customer Support. Did you get resolution @Joreye  ?  

I have done the soft restart and the factory reset, all to no avail, it will not hold a charge for 24 hours in spite of not having any apps or additional features and GPS disabled. 

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