Hello @Mike7176 thank you for bringing this to my attention, it's a pleasure to provide you assistance with your Ionic device. Welcome to the Community Forums!
I'd like to appreciate your effort and patience troubleshooting your Fitbit prior to posting. First, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties, even though you already tried this procedure in the past, I recommend you to try it again after checking the help article previously mentioned.
Let me know if you have any additional questions, I'll be here.
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