help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2019 12:06

‎10-20-2019 12:06

My ionic seems to have died(?). It was fine today. Charged to 60% before I went for a run. No problems. Had a short swim. No problems. Worked after my shower. I have since noticed the screen is blank, the green light on the back is off and I can't reboot/reset or get any sort of response from it. I've had it on charge for an hour now, still nothing. Advice please.

Best Answer
6 REPLIES 6

‎10-20-2019 12:34

‎10-20-2019 12:34

Mine died this morning. Last sync at 8:02 AM. Same symptoms as ClaudiaHolden.

 

HELP!!

Best Answer

‎10-21-2019 18:31

‎10-21-2019 18:31

The fix is for them to replace it but they wont! Fitbit is well aware of the issue but refuses to acknowledge it. Terrible service!

Best Answer

‎10-21-2019 21:17

‎10-21-2019 21:17

I have the same exact problem

Best Answer

‎10-25-2019 07:21

‎10-25-2019 07:21

From what I found out if you hold the left button and right lower button for 10 seconds and release it should resart

Best Answer
0 Votes

‎10-25-2019 11:15

In response to stubub

‎10-25-2019 11:15

As I said it wouldn't reboot at all. Completely unresponsive. Thankfully Fitbit have replaced it 👍🏼

Best Answer

‎10-25-2019 11:17

In response to Bulldog5150

‎10-25-2019 11:17

Thankfully they have replaced it. Very happy with the customer service experience. 

Best Answer