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Ionic not responding

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‎12-06-2020 09:55 - last edited on ‎12-06-2020 12:41 by Fitbit Moderator

‎12-06-2020 09:55 - last edited on ‎12-06-2020 12:41 by Fitbit Moderator

My Ionic won't charge and won't reset. I don't know what to do it was too expensive to replace. 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎12-06-2020 12:41

‎12-06-2020 12:41

Hi @Dane3263, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎12-06-2020 12:48

In response to RicardoFitbit

‎12-06-2020 12:48

It's completely unresponsive. Ive used that method in the past and it's worked, but this time nothing is happening. 

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‎12-07-2020 17:48

In response to Dane3263

‎12-07-2020 17:48

Your update is appreciated @Dane3263.

 

I'm sorry to know that you're still experiencing difficulties with your Ionic but thanks for trying the troubleshooting steps from my previous post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎12-07-2020 21:46

‎12-07-2020 21:46

 

Have you tried charging it at least 1 hour? Even if you don't get anything on the screen I'd recommend charging your tracker at least 1 hour to see if the battery icon comes up after that period of time. 

 

If after the 1-2 hours you don't get anything on the display, check if the contacts on your tracker or charging cable are not dirty. Dust and debris can accumulate over time and prevent a charge. I know you  have tested this, but I'd appreciate if you double check to make sure you've performed the steps properly.

 

How do you charge your buddy? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

MyGreatLakes
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‎12-09-2020 18:53

In response to Sadieeq

‎12-09-2020 18:53

Welcome aboard @Sadieeq.

 

Thanks for taking the time to share your thoughts and some troubleshooting steps that may solve the charging issue, the willingness to help here in the Community Forums is always appreciated. Please do not hesitate to contact me back if you need anything else, I'll be around.

 

Thanks for being part of the Fitbit family!

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