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Ionic won't turn on

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‎12-08-2020 07:18 - last edited on ‎12-09-2020 20:25 by Fitbit Moderator

‎12-08-2020 07:18 - last edited on ‎12-09-2020 20:25 by Fitbit Moderator

Hi Ricardo

My Fitbit ionic not working it is not turning on I put charge and I tried to turn it on by holding three buttons it didn't turn on I bought it  10months help me to fix this.

Cheers 

 

Moderator Edit: Clarified subject

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‎12-09-2020 20:28

‎12-09-2020 20:28

Hi @Pardhu123, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because your device is still not responding after trying some steps, please follow the ones below and let me know if the issue persists:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. By the way, I've moved your post to the Ionic board because you shared it on a Versa 2 thread.

 

Let me know if further assistance is needed and if you have any additional questions.

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