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Ionic not showing activities

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‎11-04-2018 18:15 - last edited on ‎11-05-2018 12:53 by Fitbit Moderator

‎11-04-2018 18:15 - last edited on ‎11-05-2018 12:53 by Fitbit Moderator

My Ionic is not showing any activities except Bike when I press the button on the top right. This morning I swam laps (my usual), but I’m unable to slide to the next activity, which is usually swimming laps. Advise please?

 

Moderator Edit: Clarified subject

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‎11-05-2018 12:51

‎11-05-2018 12:51

Fitbit replied to my inquiry, and they are sending me a replacement- no charge. It’s only 4 months old.
Thanks for your message though.

Sent from my iPhone

View best answer in original post

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3 REPLIES 3

‎11-05-2018 04:51

‎11-05-2018 04:51

Check the exercise shorcuts listed in your app to see that the ones you use are all still listed as on the Ionic. Try restarting your Ionic several times and see if you can get to the other shorcuts after doing that. If not try a factory reset (settings app on the watch and scroll down to About)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-05-2018 12:51

‎11-05-2018 12:51

Fitbit replied to my inquiry, and they are sending me a replacement- no charge. It’s only 4 months old.
Thanks for your message though.

Sent from my iPhone
Best Answer

‎11-06-2018 12:14

In response to Dpresley

‎11-06-2018 12:14

@Dpresley Welcome to the Fitbit forums! Thanks for taking the time to post the situation you were experiencing with your Ionic watch. Thanks for contacting customer support regarding this. I'm glad that they are sending you a replacement unit.

 

Once you receive the new unit please follow these replacement set up steps for you to not loose any of your previous data.

 

@NellyG Thanks for sharing your help on this thread!

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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