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Ionic won't turn on

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‎11-04-2018 05:50

‎11-04-2018 05:50

Hey all. Need a little help. Last night I took my Ionic off to get in a hot tub since I don't wear it in there, but when I got out it was acting funny. It was super cold outside and I'm wondering if it died. I didn't think anything of it but it felt super hot and the screen won't turn on. It doesn't sync to my Google Phone anymore keeps saying tracker not found. When I attach it to the charger it doesn't light up. I tried restarting it by holding down all the side buttons, I found that on here, but no dice. 

 

Any thoughts? Thanks. 

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‎11-05-2018 01:28

‎11-05-2018 01:28

If your tracker got "hot" and doesn't switch on anymore @mehauser2039 and you've tried all the restart options, I'd reach out to support, or, depending on when and where you bought it, place of purchase. Does sound a potential hardware issue.

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‎11-06-2018 13:11 - last edited on ‎11-14-2025 04:12 by Fitbit Moderator

‎11-06-2018 13:11 - last edited on ‎11-14-2025 04:12 by Fitbit Moderator

@mehauser2039 Welcome to the Fitbit forums! Thanks for sharing the experience you have had with Ionic. It's unfortunate to read that it stop working. Thanks for trying to restart your watch in order to sort this out and for sharing all of those details. 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

@SunsetRunner Thanks for sharing your help and experience on this thread.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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