Ionic not showing stats when exercising

[Joe8512]

Out of nowhere yesterday, my Fitbit stopped showing the stats while I'm exercising. Now to be clear, it is tracking the stats. For example, when I go for a run, it does not tell me on the screen face anything about distance, heart rate, steps, etc. However, when I end the run, it shows me the stats and they seem to be accurate. 

Upon further inspections, it looks like the stats have literally slid off the screen. I cannot see anything except for the time stat which is so far slid to the left that I can only see part of the seconds. 

I have changed the faces to and from Fitbit defaults, I have shut down the device, nothing is working.

Help? 

[LZeeW]

Hello @Joe8512 and a warm welcome.  The usual first troubleshooting step is to restart your Ionic.  It isn't written anywhere in any Fitbit help article, but some people advise restarting your device 2-3 times.

I recently had an episode where my Versa display went wacky when I swiped up for my Today stats.  The only thing that worked was to erase my Versa with a Factory Reset.

A restart does not lose unsynced data.  Sync your Ionic before a reset.  Unsynced data will be lost in a reset.