Ionic not starting due to boot loop issue

[ddcamp]

I had my original Ionic replaced under warranty in June of 2020 due to loss of touch functionality. Now, a year later my replacement has been hit with the boot loop problem. I have tried all the suggestions (inlcuding the three button minus right bottom release after 15s and vibration process that has worked for some) from this forum and from numerous YouTube vidoes with no success fixing the issue.

Any new suggestions on possible fixes would be most welcome. It is somewhat dissapointing having to deal with an Ionic's hardware problem again.

Thank you for any assistance.

Moderator edit: subject for clarity 

[aceturnedjoker]

Having the same problem. Was working earlier in the day and then was met with the fitbit logo and a seemless amount of reboots that killed my battery

[LiliyaFitbit]

Welcome to the Fitbit Community, @ddcamp. It’s good to see you in the community, @aceturnedjoker.

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Kasper_60]

Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the buttons. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

[aceturnedjoker]

Yea, that doesn't work

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Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kasper_60. Thank you for your reply, @aceturnedjoker.

@Kasper_60 I appreciate your participation in the Forums and sharing your tips. Thank you for your time and efforts to help other users. 

@aceturnedjoker Thank you for your efforts. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

Have a nice day!

[Kasper_60]

This should take less than 10 seconds. Let go of the buttons. 

Moderator edit: content 

[solena174]

Fitbit support will not send a replacement because I did not purchase the item for an official warranty policy, this would start counting from the original date of purchase. I'm currently having this problem on an Ionic that's 14 months old.

Moderator edit: content