help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not staying on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2017 20:34

‎09-26-2017 20:34

I got my ionic and it will be fine and then it won't turn on. The screen is on but it's blank and I have the hardest time getting it back. 

Best Answer
0 Votes
5 REPLIES 5

‎09-26-2017 20:35 - edited ‎09-26-2017 20:37

‎09-26-2017 20:35 - edited ‎09-26-2017 20:37

Try a reset by holding in the left and bottom right buttons simultaneously until it vibrates @Acstein

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze or Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Better?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes

‎09-26-2017 20:59

In response to wmchapman

‎09-26-2017 20:59

I've tried and I even talked to a fitbit agent and they couldn't help. I'm
really bummed bc I was really excited to get it and use it today
Best Answer

‎09-27-2017 04:37

In response to Acstein

‎09-27-2017 04:37

@Acstein The Ionic screen dims when not in use.

 

To wake it up:

 

  • Turn your wrist towards you
  • Tap the screen
  • Press any button

 

To learn how to navigate the Ionic's screen, check out this help article. Hope this helps.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes

‎09-27-2017 05:03

In response to ErickFitbit

‎09-27-2017 05:03

Erick, the user is already trying hard restarts and has talked to fitbit support. Do you think he hasn't tried turning the watch towards him or pushing a button?

Best Answer

‎09-27-2017 07:23

In response to ErickFitbit

‎09-27-2017 07:23

Yeah I know how they work. I have a blaze. I'm having to send it back
Best Answer
0 Votes