Ionic not syncing - Incorrect time

[MrsWepking]

Ever since the most recent update my Ionic has been losing time, and when I try to sync on the Fitbit app, it says “no device found”.  Very frustrating, as I am a nurse and rely on my Fitbit for accurate times.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @MrsWepking, welcome to the Community Forums!

Thanks for your post, I understand how frustrating this matter can be for you. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the correct time. That said, to resolve the syncing difficulties you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Let me know if you have any additional questions.