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Ionic not syncing after last firmware update

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‎12-09-2019 13:58 - last edited on ‎12-10-2019 10:36 by Fitbit Moderator

‎12-09-2019 13:58 - last edited on ‎12-10-2019 10:36 by Fitbit Moderator

Installed the upgrade and now tracket and phone do not sync. Has been working ok since I bought tracker in May.  Nothing in upgrade I wanted/needed. Now does not even show correct time. Not even worthwhile as a watch. How can I go back to previous version. 

 

Moderator edit: Updated subject for clarity 

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‎12-10-2019 10:35

‎12-10-2019 10:35

@SunriseRun437 Welcome to the Community. Thanks for the details mentioned. 

 

Sorry to hear that you're experiencing this with your watch after installing the latest firmware version. I would like you to try this syncing troubleshooting. Could you let me know the phone you're using?

 

As a side note, it's not possible to go back to the previous firmware version. 

 

I'll be around if you have any additional questions. 

 

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