Ionic not syncing after new update

[Flynn3101]

Have installed the new firmware and now my Ionic will not sync will my Huawei Mate lite phone at all 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Flynn3101 It's great to see you on the Community. Thanks for the details mentioned. 

Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements. 

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.

I'll be around if you need further assistance. 

[Sirgoodtimes]

I'm having the same issue with my Ionic. My phone is a moto g4 plus. Had no problems until the update. Actually it was working for about 2 weeks after the update. Wasn't syncing properly. It was suggested I unpair the fitbit. Now it won't pair. I'm pretty ticked. 

[SilviaFitbit]

@Sirgoodtimes Thanks for stopping by. 

I appreciate the troubleshooting tried. Sorry to hear that your Ionic isn't setting up now that you unpaired it. 

Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements. 

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.

Let me know how it goes.