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Ionic not syncing after update

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‎02-17-2019 20:57

‎02-17-2019 20:57

I update my Ionic on Feb-15 , since then its not syncing

 

I have checked Bluetooth

Uninstalled / Installed App

Tried using my friend's phone to sync , still it wont, not even on Windows PC App

 

I don't want to reset/restore it as I did by Best workout (I rode 100Km ) yesterday , please help 

 

regards

 

Ankur

Best Answer
21 REPLIES 21

‎02-28-2019 10:34

In response to SilviaFitbit

‎02-28-2019 10:34

@SilviaFitbit The Ionic is still not operating correctly. I'll get it to revert, itll act normal for half a day to a day, and then it'll start lagging behind again. I haven't worn it, let alone tried to set it up again since Monday. 

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‎03-01-2019 17:04

In response to AdamZ1989

‎03-01-2019 17:04

Thanks for getting back @AdamZ1989! Since, it's not syncing normally. I would like you to reply to the case that I previously created for you with Support, they will provide you with options based on the Fitbit Warranty.  

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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