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Ionic not syncing even after trying troubleshooting steps

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‎08-24-2020 18:47 - last edited on ‎08-25-2020 06:59 by Moderator Alum

‎08-24-2020 18:47 - last edited on ‎08-25-2020 06:59 by Moderator Alum

Ionic stopped syncing with iPhone on 8/11.  Have performed all troubleshooting steps recommended In order recommended including powering off/on phone and Fitbit, disconnecting and reconnecting Bluetooth, and trying to sync for it with another device, but nothing has worked. In fact, after troubleshooting, it will now not recognize it as connected via Bluetooth. The ionic itself appears to work, and I can see the time, my steps, etc. however it does not sync to my iPhone, so I am unable to view dashboards. Please help!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-25-2020 07:03

‎08-25-2020 07:03

Hi @AndreaDandrea nice to see you again on the Fitbit Community Forums.

 

Thank you for trying those troubleshooting steps to fix the syncing issues. Please check the requirement and troubleshooting steps from this help article: Why won't my Fitbit device sync? We try to cover all possible scenarios to help you out with your syncing issues.

 

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‎08-25-2020 07:43

In response to YojanaFitbit

‎08-25-2020 07:43

Thank you. I had already found that article and those are precisely the requirements and troubleshooting steps I’ve performed and ensured that I met. It still won’t sync. 

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