Ionic not syncing heart rate or sleep

[Ronab]

Good morning, my heart rate and sleep haven't synced since last Saturday, 17 March.  Fitbit has even done an update this morning and that hasn't cured it.  Have tried all the restarting phone, quitting Fitbit, and unpairing bluetooth, all to no avail.  Any ideas?  Thank you

[YojanaFitbit]

Hi @Ronab, welcome to the Fitbit Forums! Nice to see you around. 

Thanks for reaching out to inform that your Ionic is not syncing your sleep and your heart rate. I really appreciate all the steps that you've tried beforehand, you did a great job! Sorry to hear that it didn't work. I'd like to know which device you're using to sync, please confirm that your phone is listed in our official list of compatible devices.

I know that it can be a little bit annoying repeating part of the troubleshooting steps that you've done, but I'd like to double check each one of the syncing steps in this article: Why won't my Fitbit device sync?

Hope this helps.

[Ronab]

Thank you for your email. I have since contacted Fitbit and they gave me
some instructions which seem to work so I'm hoping everything is ok now.



Thank you again for your reply.



Rona

[ananth_msa]

Can you please tell what instructions given by fitbit?

[YojanaFitbit]

Thanks for getting back @Ronab. You're very welcome. I'm glad to see that you've found help with our team. Thanks for checking that information with them.

@ananth_msa welcome to the Fitbit Forums. Did you check my previous post? Please let me know more details about the issues that you've having with your Fitbit, so I can help you out. I'm sure we'll find a the correct information for you. You can also find good information about sleep stages and heart rate in our articles.

I'll be around. 

[Cinderlight]

Hello I'm about to smash my ionic. In march after a update it freaked out on my tracking for steps for two days, kept telling me I was doing a million steps. That's when my sleep tracking stopped.   I restarted the watch and removed the app from my phone reinstalled (Samsung 8+). all the steps that were suggested a few times now.Nothing will get it to start tracking again. Any suggestions. 

[Ronab]

Hi there,



Give Fitbit a call. They ended up replacing my Ionic as the instructions
provided only worked to a point. It still refused to sync either sleep or
heartbeat.



Good luck