Ionic not syncing or charging correctly with iPhone

[Frex17]

This has been an issue since a week ago when I think there was a FitBit app update for bug fixes. App is not reporting correct battery life either. This is my 3rd Ionic as the previous two failed.

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @Frex17, it's always great to have new faces around.

Thanks for reporting the battery issues with your Ionic after the latest update. Sorry to hear about your previous Fitbit devices. Let's try a couple of steps with your Ionic to make it work perfectly again.

As you've mentioned that it started after the update, please restart your Ionic, delete it from the Fitbit app and from the Bluetooth setting on your phone and pair it again.

I'd also suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit and how to improve your Fitbit device's battery life.

Once you have solved the issues with the battery you can check the syncing process again.

Let's give it a try and please keep me posted. 

[chris-bit]

How did the other 2 failed?

[YojanaFitbit]

Nice to see you here again @chris-bit! Let me know if you need help with your Fitbit device, thanks for trying to help adding your comment.

See you around.